Privacy Policy

Hannays Solicitors and Advocates Ltd. respects your privacy

Your privacy is important to us.

This privacy statement explains what personal data Hannays Solicitors and Advocates Ltd. collects from you, through our interactionswith you and how we use that data.

This statement applies to Hannays Solicitors and Advocates Ltd. interactions with you and the services listed below:

  • Personal Data we collect
  • How We Use Personal Data
  • How to Access & control Your Personal Data

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Hannays Solicitors and Advocates Ltd..

Personal Data That We Collect

Hannays Solicitors and Advocates Ltd. collects data to operate effectively and provide you with services best suited to your individual needs.

You have choices about the data we collect. When you are asked to provide personal data, you may decline, but if you choose not to provide data that is necessary to deliver our services in full to you, the service delivered may be limited.

The data we collect depends on the context of the services you require to be delivered from our company, the choices you make, including protecting your privacy, and the products and services you use.  The data we collect can include the following:

Name and Contact Data – We collect your first name and last name, e-mail address, postal address, telephone number and other similar contact data.

How we Use Personal Data

Hannays Solicitors and Advocates Ltd. uses the data we collect for three basic purposes:

  • To operate our business
  • Provide our service to you
  • To send communications to you

In carrying out these purposes we collect data to give you information about our services.

Providing and improving our products

We use data to provide and improve the services we offer and to improve essential business operations. This includes delivering our services, maintaining & improving the performance of our Services and products, developing our customer service, conducting research and providing customer support.  Examples of such uses include the
following:

  • Providing Services – we use data to carry out your instructions with us and to provide our services to you.
  • Client support – We use data to provide customer care and support services.
  • Provision of Services – We use data to provide our services that have been agreed with you.
  • Service Improvement – We use data to continually improve our services to you.
  • Business Operations – we use data to develop, analyse and feed into business intelligence that enables us to operate, protect and make informed decisions and report on the performance of our business.
  • Communications – We use data we collect to communicate with you and personalise our communications with you.

Reasons We Share Personal Data

We share your personal data with your consent.

We will access, transfer, disclose and preserve personal data, when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid legal processes, including from law enforcement or other
    government agencies;
  • Protect our customers, for example to prevent spam or attempts to defraud users of our services;
  • Operate and maintain the security of our services, including to prevent or stop an attack on our computer
    systems or networks; or
  • protect the rights or property of Hannays Solicitors and Advocates Ltd., including enforcing the terms governing the use of our
    services;

How to Access & Control Your Personal Data

You can request to view, edit or delete your personal data by contacting our office, in writing, at
19 Beach Road, South Shields, Tyne and Wear, NE33 2QA.

Cookies

Our website uses cookies which are small text files that originate from us and are stored on your computer or website server. They do not retrieve information about you that is stored on your hard drive and do not corrupt or damage your computer or computer files. They help us identify website visitor behaviour and visitors’ particular preferences.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site by using Google Analytics. We use the information to
compile reports about the site analytics and to help us improve the working of the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We are not installing advertising trackers on site visitors pc’s.
Click here for an overview of
privacy at Google

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Credit/ Debit Card details

Hannays Solicitors and Advocates Ltd. will never ask for Credit or Debit  Card details via our website and request that you do not enter card payment on any of the forms on the our website.

External Sites

Hannays Solicitors and Advocates Ltd. is not responsible for the content or collection of data by external/third party internet sites. You are advised to read the privacy policy of external/third party sites before disclosing any personal information.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Hannays Solicitors and Advocates Ltd. and you are solely responsible for maintaining the secrecy of any passwords or other account information.

In addition other Internet sites or services that may be accessible through Hannays Solicitors and Advocates Ltd. website have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.

Other Important Privacy Information

Below, you will find additional privacy information that you may find important.

European Privacy Rights

Hannays Solicitors and Advocates Ltd. adheres to applicable data protection laws in the UK and European Economic Area, which if applicable includes the following rights:

If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for
future processing;

  • You have a right to request from us, a “data controller” as defined in the law, access to and rectification of
    your personal data;
  • You have a right to object to the processing of your personal data; and
  • You have a right to lodge a complaint with a data protection authority.

When we process personal data about you, we do so with your consent and/or as necessary to provide the services/products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Hannays Solicitors and Advocates Ltd. as described in the“How We Use Personal Data” and “Reasons We Share Personal Data” sections above. When we transfer personal data from the UK or European Economic Area, we do so based on a variety of legal mechanisms, as described in “Where We Store and Process Personal Data” below.

Security of Personal Data

Hannays Solicitors and Advocates Ltd. is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on cloud systems that have limited secure access and are in controlled facilities held within the UK.

Where We Store and Process Personal Data

Personal data collected by Hannays Solicitors and Advocates Ltd. will be held securely and we take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable UK law.

Our Retention of Personal Data

Hannays Solicitors and Advocates Ltd. retains personal data for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine the retention periods include:

  • How long the personal data is needed to provide our legal services.  
  • We may have adopted and announced a specific retention period for a certain data types.

Changes to This Privacy Statement

We will update this privacy statement when necessary to reflect customer feedback and changes in our services/products. When we post changes to this statement, we will revise the “last updated” date at the top of the statement and describe the changes. If there are material changes to the statement or in how Hannays Solicitors and Advocates Ltd. will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy
statement to learn how Hannays Solicitors and Advocates Ltd. is protecting your information.

How to Contact Us

If you have a privacy concern, complaint or a question for the Data Controller of Hannays Solicitors and Advocates Ltd., please contact us by using our Contact form for Hannays Solicitors and Advocates Ltd. https://www.hannayslaw.co.uk/contact/

Unless otherwise stated, Hannays Solicitors and Advocates Ltd. is a data controller for personal data we collect through theservices/products subject to this statement. Our address is Hannays Solicitors and Advocates Ltd., 19 Beach Road, South Shields, Tyne and Wear, NE33 2QA Telephone: 0191 4974631.