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About Us

About Us

The roots of our firm Hannays Solicitors and Advocates can be traced back to the 1890’s in South Shields when the original Hannay and Hannay Solicitors were first established. This means we have been serving our clients for over 125 years and this makes us one of the oldest established firms of solicitors in the South Tyneside area.

We specialise in conveyancing, family/children law and private client services:

  • Domestic conveyancing
  • Family and Children Law
  • Commercial Property Services
  • Wills, probate and trusts
  • Court of Protection,
  • Elderly and vulnerable client services

We hold a contract with the Legal Aid Agency to provide publicly funded work for Family & Children legal services.

Most of our clients live in the South Tyneside area but we have many clients who live in the wider North-Eastern area as well as clients from other regions in England. Some of our clients reside outside the United Kingdom but need legal work carrying out for them in England.

We like to think that our continued success is based on our commitment and dedication to working in the best interests of our clients at all times.

From the onset

From the onset we aim to provide high quality advice and representation, whether privately or publicly funded in a clear, frank and honest manner.

As part of our service we will always explain the potential costs involved and the options available. This ensures there are no hidden costs or nasty surprises later. We work with our clients to determine the best course of action and whether it is worthwhile proceeding.

Funding options are explained including whether Legal Aid is an option for our family and children matters. If Legal Aid is not available we try to help by being as flexible as possible with payment options.From 13th January 2018 we stopped accepting credit card payments.

For most of our private client matters including conveyancing we give a comprehensive fixed fee quotation prior to instructions being accepted.  Our quotations include disbursements, like Court fees, taxes and Land Registry fees. This gives our clients a complete picture of what they should expect to pay throughout their matter. Sometimes there are unexpected events or new information that affects the course of a matter and adds to expenditure but if this occurs we always explain properly to our clients why there is a need for the additional expense so it is clearly understood.

We also explain how we bill and expect payment. Usually for privately funded family  matters, payments are requested from the client during the transaction to cover costs and disbursements which means at the end of the matter only a small amount remains to be paid to us. For a conveyancing purchase we only request payment for the search fees at the start of the matter. At the end of a conveyancing matter we issue a completion statement which sets out the whole transaction.

Quality legal services

We provide a quality legal service and can demonstrate this as we have held the Law Society Lexcel Quality Mark since 2012.

Lexcel is developed specifically for the Legal Profession. It is an optional, recognised accreditation scheme for law firms which gives assurances that a practice meets the highest client care and business management standards.

We are a member of the Law Society Conveyancing Quality Scheme (CQS).

We are Contracted with the Legal Aid Agency to provide public funding for children services and also certain family matters.

Our Children solicitor is a member of the Law Society Children Panel and our family lawyers are all members of Resolution.

Our Partnership Secretary has completed the Lexcel Consultant training.

Prior to our Lexcel accreditation we held the Legal Services Commission Quality Mark.

Please read how we respect our clients data privacy here

Accessibility

We are committed to using plain English in our communications and to keep our clients fully informed. We also use a range of interpreting services to assist our clients if English is not their first language or to assist hearing and sight disabled clients.

We will also make home visits at no extra charge for disabled, elderly or infirm clients who cannot visit us at our office – not many firms offer this service.

Our offices are open 9am-5pm Monday to Friday excluding Bank Holidays.

Our phone calls are recorded for monitoring and training purposes.

Our details

Hannays Solicitors and Advocates is a Partnership.

Partners: Kim Clifford Rainford and Gillian Wright.

The Firm is authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA number is: 46421.

Our VAT number is : 178344144

Details of our indemnity insurance is available upon request.

Our Complaints Procedure : Hannays Complaints Procedure 2018

The SRA Code of Practice for Solicitors can be accessed here.

Our Data Protection Officer is: Kim Clifford Rainford and we are registered as a Data Controller with the Information Commissioner. 

What our clients think

"We couldn't be any happier with the service we received"
"We were treated with polite friendliness at all times"
"I would recommend because of the professionalism at all times from the staff"
"We felt the Solicitor genuinely cared and kept us updated at all times"
"Recommended by our Estate Agents - easy to make initial contact"
"Recommended by a family friend 20 years ago and have used ever since"

Contracted with the Legal Aid Agency