COVID -19 – Advice on how we are working to help our clients
These are unprecedented times and we have continued to work throughout the Coronavirus pandemic because we provide services for children, families, the elderly and infirm and key workers.
This page was updated on 23rd June 2020
Lockdown is now being gradually eased.
During the coronavirus pandemic and restrictions we have continued to work to support our clients to:
- Deal with issues relating to child abuse and child safety and to deal with proceedings and concerns raised by the Local Authority
- Deal with issues relating to domestic abuse and urgent safety concerns
- Assist our clients with their Will instructions
- Help our clients if there is a death in the family
- Assist our clients with their property transactions and conveyancing
We are still working with a reduced amounts of staff in our office to allow our staff who cannot work from home to maintain social distancing and work safely.
Two members of our staff are not available as they have been furloughed but their absence is not having an impact on the services we provide to clients.
We are still keeping our office front door closed but from 22nd June 2020 we can make arrangements for face to face appointments for our clients.
Cleaning of our offices has been increased.
You should not travel to our office without phoning or emailing us as you will not be seen.
We will still manage most of our appointments by phone and if you would like to have an appointment to be seen face-to-face you should first contact us by phone and if a face-to face appointment is necessary your lawyer will make arrangements with you.
Our working hours have reverted to what we were working before the lockdown; 9am to 5pm Monday to Friday (excluding bank holidays).
We are able to see up to three clients per day face to face.
The appointment slots we can offer are 11am, 2pm and 4pm.
Only our client should attend the appointment and anyone else that accompanies the client to the appointment should wait outside the office.
The front door will remain closed to ensure we can control who is entering our office.
We want to keep our staff and clients safe from infection and work safely.
When an appointment is confirmed our client will be advised at the time of making the appointment that:
- If they have any signs and symptoms of a Covid-19 infection (high temperature, cough, loss of taste & smell, etc.) that they should not attend the office
- That their temperature may be taken on entry to our offices
- That if our client wishes to wear a mask they can do so, but they should supply their own mask.
- That when they arrive they will be asked to apply anti-bac to their hands
- That only the client will be seen (not anyone else who accompanies them)
- They should bring their own pen to sign any documents
We have a thermal thermometer to enable us to take clients temperatures while maintaining social distancing. If the temperature is in the green reading we can proceed with the appointment.
If the temperature reading is in the amber or red results we will not proceed with the appointment.
When the client attends our office the lawyer seeing the client will go to the front door to collect their client, take the client temperature and take their client to their office. On the way to and from the front door all inner doors will be opened so the client does not have to touch any surfaces.
Our fee earners may choose to wear a mask during the appointment but the client can be positioned to keep them socially distanced so it may not be necessary to for masks to be worn but it is entirely up to the fee earner and client.
We have plenty of anti-bac wipes and anti-bac hand lotion. Your lawyer will ensure that their office is wiped before and after the appointment.
Ways to contact us
The best way to contact us presently is by email firstname.lastname@example.org or by phone: 0191 4974630 or 0191 4555361
- If your children’s well-being and care is being reviewed by the Local Authority please don’t hesitate to contact us.
- If you have any issues relating to domestic violence please don’t hesitate to contact us. There is more information here
- If you require a Will please phone our office and we will advise on the procedure for making a Will while maintaining social distancing.
- If there has been a death in your family and you require assistance we can support you.
We would urge everyone to follow Government advice – https://www.gov.uk/coronavirus
Specific legal services
Good news! On 13th May 2020 conveyancing was given the green light to commence again. See our latest advice here.
How to move safely during COVID-19 – read the guidance here
We are providing conveyancing quotations, so if you need advice on how much our fees and disbursements are for selling or buying a property please get in touch.
Please call 01019 4555361 or email: email@example.com
Children and Family
Our family and children services have been provided support for our clients throughout the crisis.
The Courts are still open with some Court hearings being provided by phone or video conferencing only, but as time goes on more hearings will be face to face and will take place in the Court buildings.
Please do not hesitate to contact us if you need urgent help in a domestic abuse situation or if the Council has contacted regarding your children and their care.
We are taking appointments for initial advice for family matters, where possible these appointments will be conducted by telephone, but we can now meet with you face to face if necessary.
For help or more information please call 01019 4555361 or email: firstname.lastname@example.org
Please give us a call if you need a new Will or if your existing Will needs to be amended.
It is especially important to have a Will if you are living with your Partner but not married. If you are married and do not have a Will it is usual for the surviving spouse to inherit, but where there is no marriage the law regarding inheritance is not beneficial to the remaining partner unless there is a Will in place.
For a Will to be valid it has to be signed by the person making the Will and a further two other persons who sign to attest that they have witnessed the person making the Will sign the document. The witnesses cannot be beneficiaries of the Will and must sign their signatures at the same time that the person making the Will signs their signature.
When you call us we will explain how we manage the process for you to ensure that a valid Will is produced.
Please call 01019 4555361 or email: email@example.com
If you need to return documents to us please call or email and we will advise you how to do this.
If documents need to be witnessed i.e. a new Will that requires your signature and signatures of witnesses we will advise you on the signing procedure which will keep you and our staff as safe as possible.
During the crisis we have not been able to consider ways in which we can further help the community in which we work other than by continuing to provide our services, but as the restrictions ease and our office eventually returns to normal working we will consider how best to continue to support the community in which we work.
Our present working hours are: 9am – 5 pm and we can be contacted on 0191 4555361 and we can make arranagements for face to face appointments.
After office hours it is best to email us: firstname.lastname@example.org